Roots to Sky Policies, Terms & Conditions

Latest Update: 9/24

GENERAL NOTES

  • Please note all clients are automatically subscribed to my Warriors (Clients) and Spiral Journeys Newsletters for system wide updates – you can obviously unsubscribe at any time.
  • Fees are not listed on this page due to difficulty in maintaining multple webpages/booking systems at once.

PREFERRED COMMUNICATION

  • While I am always here when you need me in times of emergency or confusion that may impact your treatment plan success; in general please write down your questions or updates (unless more urgent concerns) until our next session.
  • If you require more herbs or wish to discuss switching formulas, unless otherwise specified, please simply book a herbal consult, as I must always confirm to see if symptoms (specifically tongue & pulse) have changed warranting a new prescription.
  • That said, when you do need to contact me, please keep updates & questions via email and avoid using text messages as a form of communication. I may from time to time initiate a text conversation with you when I need a prompt response, but please avoid initiating them yourself, it is greatly appreciated :)
  • Please keep your symptom, supplement or medication changes, and all other day to day trackings in your allotted Excel/OneNote etc
  • Note that my official email reply days are Mondays & Saturdays – this may vary.

TLDR; Please keep things in their lanes :)

  • EMAIL
    • Payments, urgent/time sensitive questions
  • TEXT
    • While I may rarely text you for quick issues, please refrain from texting me unless you are in an emergency or my door happens to be locked
  • EXCEL/ONENOTE
    • Symptom updates, general questions/summaries, medications, supplement changes etc

BOOKING POLICIES

Regular Hours

  • To book sessions, unless you are unable to access the online system, please book yourselves in directly through my booking system before contacting me. 
  • Please remember Roots to Sky is not a last-minute Walk-In Clinic

Outside Hours

  • If publicly listed hours do not work for your schedule, contact me to set up an outside hours booking
  • Outside-regular days sessions are subject to an additional charge.
  • Last minute sessions booked outside private hours days will be subject to an additional fee. This fee does not apply for last minute bookings on regular days.

Online Bookings

  • Roots to Sky is excited to announce a brand new, online focussed booking system as we continue the transition into an online, programs-based business model to reach a much wider audience!
  • As always, link is found in the Warriors Resource Section.

 DISCOUNT POLICIES

  • I often say I won’t turn anyone away midway through reaching our goals – and that will remain true! But I also have to be true to myself and my skillset. If your hardship discounts begin to steepen beyond 40%+ then they are added to your “bank” where either:
    • Once you regain your footing, the rates are increased to pay back to our original agreement
    • Or they can be paid in segments after our sessions complete (an invoice will be sent).
    • This implies a level of trust that I sincerely hope will never be taken advantage of!
  • In general, Roots to Sky is now waiving all discounts for bookings outside my usual business hours.
    • However, clients on Exchanges will have additional fees (below) waived.
  • If months-plan, paid-by-session discount agreement is reached, patient voids the discount, and returns to full price if:
    • Has 2 cancellations in a row
    • Postpones bookings for over 2 months

CANCELLATION POLICIES

  • Roots to Sky requires 24 hours notice (in other words, not simply the evening before your appointment) otherwise cancellation fees apply – 50% of the standard listed price.
    • If the following session is also cancelled within the 24hr period, full price is charged for subsequent cancellations in a row.
    • Obviously extenuating circumstances arise, and this fee may be waived at the practitioner’s discretion.
  • If you are on a work-exchange barter program, last minute cancellations will still be charged the regular fee, above.

HERB PAYMENT & DELIVERIES

  • All herbal prescriptions must be paid up front. Please notify me if you are unable to do so.
  • Herbs orders are picked up weekly, generally on Tuesdays. It is okay to go a few days without your herbs until my next pick-up date. Please note that there are often delays with my weekly pickups due to many variables in client orders, product availability, and my own busy schedule. I do my best!
  • There are unfortunately no returns for special online orders.
  • I can also Uber your herb orders to you for faster pickup, using your Uber account.
  • A late-pickup fee of applies to a herb order kept in my personal inventory for 2 weeks, without client notice. Please keep in touch if you are unable to pick up your order.

TLDR: Even though I enjoy being more personable and available to my clients, consider how often you contact your family physician via text! I prefer to be treated with the same level of professionalism, especially considering that I do not yet have a front desk person and can easily get overloaded with my volume of clients. Thanks for your understanding 🙏